YourVoice.Now Summary
Your MoneyWorkers & JobsCorporate BenefitsTransparency & AccountabilityCall center agents would have to tell you where they are, and firms that offshore call jobs would lose federal grants.
Your Money
Companies would have to move you to a human agent inside the United States when you ask. This covers calls where the agent is overseas or a machine is handling the call.
Workers & Jobs
An employer would have to tell the Labor Department 120 days before moving call center work out of the country. Skipping that notice could cost $10,000 for each day.
Agencies would have to write into every contract that call center work be done inside the country. The rule would reach subcontractors too.
Corporate Benefits
Agencies picking contractors would have to favor U.S. employers that stay off the list. The preference covers civilian and defense contracts alike.
A company on the Labor Department list could not get new federal grants or backed loans for five years. The Labor Secretary could lift the ban for national security, to save U.S. jobs, or to protect the environment.
A listed company would pay back 8.3 percent of its grant or loan each month. Further payments would stop, and the award would be canceled after a year on the list.
Transparency & Accountability
The Labor Department would name every employer that moves call center work out of the country. A company comes off the list if it brings the jobs back.
An agent overseas would have to say where they are as the call starts, then offer to move you to a U.S. agent. Calls handled only inside the country are exempt, and so are emergency calls.
A company that uses AI to answer calls would have to say a machine is on the line. It would also have to offer a human when you ask, even by just saying the word “agent”.
The Labor Department would tell Congress where federal call center work is done and who does it. The report would include jobs lost to AI in federal customer service.
More about this bill
Customer service calls would start with the agent telling you where they are. If they are outside the United States, you could ask to be moved to an agent here. Companies that use artificial intelligence for customer service would have to say so up front. You could ask for a human in the United States instead, and say the word "agent" to do it. These rules would cover calls made one year after the bill becomes law. The Labor Department would post a public list of companies that move call center work overseas. The rule would cover employers with 50 or more call center workers. They would have to give notice 120 days before moving the work. Missing that notice could cost $10,000 for each day. Companies on the list would lose federal grants and backed loans for five years. A company already holding a federal grant would owe 8.3 percent of it each month while listed. The award would be canceled after a year on the list. Federal agencies would have to favor companies that keep call center work here. Any call center work under a federal contract would have to be done inside the United States. The Labor Department would also report to Congress on jobs lost to AI in federal call centers.
Congressional Summary
Keep Call Centers in America Act of 2025 This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work. Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent. Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements. Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.
Details
- Congress
- 119th
- Chamber
- Senate
- Status
- summarized
- Action
- Introduced in Senate
- Action Date
- 2025-07-29
- Date Added
- 2026-04-23
- Source
- Congress.gov →
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