Anyone who's tried calling the IRS knows the experience can be frustrating — long hold times, little information about where your return stands, and no easy way to get answers online. This bill would force the IRS to modernize in several concrete ways: creating a real-time public dashboard showing current call wait times and backlogs, building a website and app where taxpayers can see exactly where their return or refund stands in processing, expanding callback technology so callers don't have to wait on hold, and giving taxpayers (and their accountants or tax preparers) online access to every notice, letter, and document the IRS has sent or received over the past six years. Congress is also calling for the IRS to offer callbacks within five minutes by 2028.
Congressional Summary
Taxpayer Experience Improvement ActThis bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information.Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system.The website also must includethe longest wait time of any caller waiting to speak with an IRS representative;the estimated wait time to speak with an IRS representative;if a callback service is available or when such service is scheduled to be available; andcertain monthly metrics, including the average and median wait times and call lengths.Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes.Finally, the bill requires the IRS to make available (via website or mobile application) to any taxpayer certain information, includingtax returns, documents, notices, or letters sent to the taxpayer by the IRS or filed with (or sent to) the IRS by the taxpayer;the status of a federal tax return or refund; andan estimated date for receipt of a refund.
Details
- Congress
- 119th
- Chamber
- House
- Status
- summarized
- Action
- Introduced in House
- Action Date
- 2026-03-18
- Date Added
- 2026-04-09