The Taxpayer Experience Improvement Act requires the IRS to publish a real-time public dashboard showing phone wait times, hold lengths, and processing backlogs for each IRS phone line. All taxpayers — including those living abroad — will gain online and mobile access to detailed, up-to-date status on their returns and refunds, including the specific reason if processing is suspended. The IRS must also build an account portal where taxpayers can view up to six years of returns, IRS notices, and correspondence, and respond to IRS communications electronically. Authorized tax professionals and payroll agents can access multiple client accounts through the same portal. A new program will investigate unauthorized access to taxpayer return data by portal users, with annual public reporting of results.
Civil Liberties
- Return-data privacy enforcement — IRS must investigate and address unauthorized disclosures by authorized portal users
Transparency & Accountability
- IRS real-time phone dashboard — public data on wait times and call volumes per line
- IRS backlog disclosure — weekly public notice when return categories fall 21+ days behind
- Annual unauthorized-access enforcement report — IRS publishes complaint counts and revocations yearly
Congressional Summary
This bill requires the Internal Revenue Service (IRS) to provide certain information related to call volume, wait times, and other metrics. The bill also expands online taxpayer accounts and electronic access to federal tax return and refund information.Specifically, the bill requires the IRS to provide in real time on its public website the number of callers for each applicable phone number extension that are (1) connected to speak with an IRS representative, (2) connected to speak with an automated system, and (3) waiting to speak with either an IRS representative or an automated system.The website also must includethe longest wait time of any caller waiting to speak with an IRS representative;the estimated wait time to speak with an IRS representative;if a callback service is available or when such service is scheduled to be available; andcertain monthly metrics, including the average and median wait times and call lengths.Further, the bill expresses the sense of Congress that, by 2028, the IRS should provide an option to receive a callback for any call that is not answered within five minutes.Finally, the bill requires the IRS to make available (via website or mobile application) to any taxpayer certain information, includingtax returns, documents, notices, or letters sent to the taxpayer by the IRS or filed with (or sent to) the IRS by the taxpayer;the status of a federal tax return or refund; andan estimated date for receipt of a refund.
Details
- Congress
- 119th
- Chamber
- House
- Status
- summarized
- Action
- Received in the Senate and Read twice and referred to the Committee on Finance.
- Action Date
- 2026-04-28
- Date Added
- 2026-04-09
- Source
- Congress.gov →
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